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  • Certification Process

    1) ENQUIRY:
    Companies interested in participating in any of TÜV SÜD South Asia Schemes can email us at [email protected] to receive our brochure and the application procedures. 

    2) APPLICATION FORM:
    The registration form provides relevant information from which we can evaluate the nature and scope of the company's certification. The completed registration from can be mailed to [email protected]

    3) QUOTATION:
    Based on the information provided on the registration form a competitively priced quote will be offered for your consideration. Applicant will be contacted regarding the scope of certification and locations, etc. 

    4) ASSESSMENT & RESERVATION:
    On receipt of the acceptance letter and payment for certification, mutually agreed dates for the assessments will be arranged. 

    5) STAGE 1 ASSESSMENT:
    Manual Assessment:
    It is a desk-top review of your manual, procedures and its relevant documents. As such, the documents should be submitted to us usually 4 weeks prior to certification assessment. 
    Onsite Assessment: 
    This is carried out to assess the implementation of the relevant management system and supporting programmes. It checks the readiness of the company for certification. 

    6) STAGE 2 ASSESSMENT:
    This is a certification assessment conducted in accordance with the relevant standard. It is usually carried out within four weeks after the stage 1 assessment. 

    7) APPROVAL:
    On successful completion of the certification assessment and corrective actions, the certificate of award will be issued thereafter. 

    8) CONTINUING ASSESSMENT 
    The certificate is valid for 3 years’ subject to satisfactory maintenance of the management system. Your management system will be monitored usually on a regular basis to ensure that it continues to meet the requirements of the relevant standard.

    9) CERTIFICATE RENEWAL 
    The final continuing assessment in the third year will serve as a renewal assessment and the certificate will be renewed for another 3-year term upon satisfactory assessment. 

    10) CHANGES TO CERTIFICATION:
    During the validity of certification, any change to scope(s)of certification, if required which includes expansion / reduction of scope, and addition / deletion of sites & transfer; will be based on the assessment conclusions as agreed and reflected accordingly in the issued certification and attachment documents.

    11) SUSPENSION AND WITHDRAWALS:
    Non-compliance of Certification regulations like timelines of execution of audit, non-submission of compliance on findings within stipulated period, misuse of logo & certificate, gross failure in systems, etc. can lead to suspension or withdrawal as per the governing rules of TÜV SÜD South Asia. 
     
    "The management understands the importance of impartiality in our certification of products and management systems. We will use all reasonable efforts to manage all possible conflicts of interest and ensure objectivity of our certification services". 
    For any further suggestion, queries, appeals, complaints, etc. please write to us at [email protected]

  • COVID-19 Response by Management Service

    Dear Valued Customer,

     

    For TÜV SÜD South Asia, the health and safety of customers, auditors and employees has top priority. Given this, we are taking the developments in the coronavirus (COVID-19) crisis very seriously. We have established an emergency committee, which is continuously working on developing and implementing measures in line with the latest findings and regulatory requirements.


    For TÜV SÜD South Asia will maintain its certification operations, considering the recommendations of the competent authorities and accreditation bodies. We will do everything within our power to support our certified companies and help them cope with this crisis in the best possible way. Below are the possible resolutions for handling audits during this situation.

     

    SPECIAL PROVISIONS (as per IAF ID 3: 2011 AND IAF MD 04:2018 REGULATIONS)  

    In justified cases, as is the current coronavirus emergency, special provisions may be applied outside the regular certification cycle for upcoming audits. Various approaches are possible depending on the type of audit:

     

    CERTIFICATION AUDITS (AUDIT STAGES 1 AND 2)

    Stage 1 audit can be conducted either Off-site or remotely, and Stage 2 audit can be conducted with partial remote audit and remaining on-site audit within four to six months based on accreditation policies received.

     

    RE-CERTIFICATION AUDIT

    A repeat audit must primarily be carried out and completed before the previous certificate term has expired. If this is not possible on site due to the Corona virus emergency, a remote audit must first be carried out. This can be done partial or full remote audit based on the risk assessment conducted.

     

    SURVEILLANCE AUDIT:

    Typically, the first surveillance audit following on a certification audit must always be performed on site within 12 months of the certification decision. Where an on-site audit is impossible based on the current coronavirus emergency, a remote audit shall be performed as an interim measure before the end of the 12-month period.

     

    If, due to the current Corona virus emergency, neither an on-site audit nor a remote audit can be carried out, for example because a company has completely ceased operations, there is the possibility of providing meaningful evidence of the stable implementation, maintenance and effectiveness of the Management system to provide the extension of due date / validity by six months. However, this also requires a documented, substantiated justification from the company that remote audit cannot be carried out. 

     

    All above process is subject to formal risk assessment as per IAF MD 04 and decision by certification body based on relevant internal policy of TUV SUD South Asia. This is also subject to Scheme specific / Standard specific requirements for partial / full remote assessment.

     

    WHAT IS A REMOTE AUDIT?

    In the case of a remote audit, part of the audit (or in some cases the entire audit) is carried out remotely without the physical presence of TÜV SÜD auditors on site. The auditor uses digital information and communication technologies (e.g. video conference), evidence can also be exchanged in advance of an audit or sent to complete a corrective action.

    Parts of an audit or even complete audits can be carried out remotely if all the content and processes essential for the audit can be audited in this way with a reasonable level of expertise. The operational activities, products and services and the associated risks are particularly relevant. While management and management processes can generally be audited remotely without problems, the core processes must be checked to determine whether a sufficient depth of verification can be achieved from a technical perspective. This has to be decided on a company-specific basis from case to case. A remote audit of management review, internal audits, after verification of the remote audit by the certification body and a positive decision, confirmation can be given that the certified management system is effective. The remaining part of the calculated on-site audit time must then, unless a complete remote audit has taken place, be carried out on site within four months of the actual due date.

    Important: A remote audit requires the technical requirements of the company to be audited: For example, a stable internet connection or the possibility of a video or audio conference (Skype or similar) must be possible.

     

    We request you to be in touch with your respective TÜV SÜD branch office and contact point for further details on the policy.

    Customer Information: Remote Auditing (as at March 2020)

    From TÜV SÜD South Asia Pvt. Ltd.,

    Certification body, Mumbai

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